Terms and Conditions
These Terms and Conditions shall apply to your use of the website located at satellite-online.co.uk and its related channels, feeds and software ("the satellite-online.co.uk Website").
By using the satellite-online.co.uk Website You agree to be bound by the terms and conditions set out below. If You do not wish to be bound by these terms and conditions, You should not use the satellite-online.co.uk Website.
We may change these Terms and Conditions from time to time and so you should check these regularly. We will attempt to notify all Users by Email when we update our Terms and Conditions. Any subsequent logins by users will be deemed acceptance of new Terms and Conditions.
As part of Our commitment to ensuring the satellite-online.co.uk Website is one you want to visit time and time again We welcome your comments on any of the services offered. To contact Us please use the 'Contact Us' link on the satellite-online.co.uk Website.
1. Definitions
"You" means you, the user of the satellite-online.co.uk Website and "Your" shall be interpreted accordingly. "We/Us" means InterWeb Entertainment of Torbay, Devon UK (except in sections 6 and 11) and "Our" shall be interpreted accordingly. "satellite-online.co.uk Website" shall have the meaning as set out above. "User Information" means the personal details, which may be provided by You to Us via the satellite-online.co.uk Website. "Users" means the users of the satellite-online.co.uk Website collectively and/or individually as the context admits. "Website" means a site on the World Wide Web.
2. Acceptable Use
You agree that any use by You of the satellite-online.co.uk Website shall be in accordance with the following conditions:
2.1 You will not post or transmit through the satellite-online.co.uk Website any defamatory, threatening, obscene, harmful, pornographic or otherwise illegal material or material which would violate or infringe in any way upon our rights or those of others (including intellectual property rights, rights of confidentiality, or rights of privacy) or cause distress or inconvenience. You must not express opinions that are vulgar, crude, sexist, racist or otherwise offensive. Always treat other Users with respect.
2.2 You will not post or otherwise make available on the satellite-online.co.uk Website any material, which You do not own without the express permission of the owner of the material.
2.3 You will not copy, download, reproduce, republish, frame, broadcast, transmit in any manner whatsoever, any material on the satellite-online.co.uk Website except as is strictly necessary for Your own personal non-commercial home use.
2.4 You will abide by the specific rules of any competition or promotion that You participate in on or via the satellite-online.co.uk Website
2.5 You will not do anything that affects the operability or security of the satellite-online.co.uk Website or causes unreasonable inconvenience or offence or disruption to our staff.
3. Third Party Website's
3.1 You acknowledge and agree that We are not responsible for the availability of any third party Website's or material you access through the satellite-online.co.uk Website. The satellite-online.co.uk Website lists content from other providers and accepts no responsible for the availability or content of these services. Please use this website accordingly.
3.2 We do not endorse and shall not be held responsible or liable for any content, advertising, products or services on or available from such Website's or material.
3.3 Any dealings between You and any third party advertisers or merchants found on or via the satellite-online.co.uk Website, including payment for and delivery of products, services and any other terms, conditions, warranties or representations associated with such dealings, are made between You and the relevant advertiser or merchant. Therefore, We are not responsible or liable for any loss or damage of any kind incurred as the result of any such dealings. Where You purchase goods or services directly from Us, section 11 of these terms and conditions will apply.
4. Intellectual Property
4.1 All copyright, trade marks and all other intellectual property rights in all material or content supplied as part of the satellite-online.co.uk Website shall remain at all times vested in Us or Our licensors. You are permitted to use this material or content only as expressly authorised in writing by Us or Our licensors. You will not, and You will not assist or facilitate any third party to, copy, reproduce, transmit, distribute, frame, commercially exploit or create derivative works of such material or content.
4.2 If You become aware of any such distribution or commercial exploitation, You agree to notify Us immediately.
4.3 You acknowledge that by posting materials on the satellite-online.co.uk Website You grant to Us and Our licensors and assigns an irrevocable, perpetual, royalty free, worldwide licence to use the materials both within the satellite-online.co.uk Website and in any other manner. The licence extends to copying, distributing, broadcasting, and otherwise transmitting, and adapting and editing the materials.
5. Liability for and information provided on the satellite-online.co.uk Website
5.1 Material which is posted on any bulletin boards or chat forums is written by Users and We are not responsible for and do not endorse such material. We reserve the right to monitor the contributions made and may respond to or comment upon communications made by You and edit, refuse to post, or remove any content from the bulletin boards and chat forums in our absolute discretion. No failure to remove particular material constitutes an endorsement or acceptance of it by Us.
5.2 We will not be held responsible or liable for the content, accuracy, timing or reliability of any information or statements contained within the satellite-online.co.uk Website, or for statements, advice and/or opinions made or given by Users on the bulletin boards and chat forums (except as required by law). If You have any claim arising from the actions or statements of another User, You agree to pursue such a claim only against that User and not from Us.
5.3 We will endeavour to provide the satellite-online.co.uk Website using all reasonable care. Except as required by law, We will not be responsible or liable for the quality, accuracy or fitness for a particular purpose of the satellite-online.co.uk Website and do not promise that the material contained in the satellite-online.co.uk Website, or any of the functions contained in the satellite-online.co.uk Website or its server will operate without interruption or delay or will be error free, free of viruses or bugs or is compatible with any other software or material.
5.4 We will be liable for any death or personal injury caused by Our negligence. We will not be responsible or liable to You for any other loss or damage that You or any third party may suffer as a result of using or in connection with Your use of the satellite-online.co.uk Website.
5.5 Satellite-online does not air / stream any tv content. All tv streaming is done by the respective companies. Satellite-Online sells entry to its members area, of which contains up to date links to online tv streams & channels
6. Privacy
6.1 We shall comply with all applicable UK data protection legislation from time to time in place in respect of any personal information relating to You gathered by Us.
6.2 You may be asked to input information about yourself on different pages of the satellite-online.co.uk Website. We will not use the information You provide to Us for any purpose that is not set out in Our Privacy Policy, other than as stated at each location where such information is requested.
6.3 Please use the 'Contact Us' link on the satellite-online.co.uk Website to notify Us of any changes to the information You have previously given or if You wish to withdraw Your consent to Our using Your User Information for the stated purposes or for any form of promotional contact.
6.4 In this Section 6 We means satellite-online.co.uk and company which (i) is controlled by InterWeb Entertainment or (ii) which controls InterWeb Entertainments and for this purpose "Control" means the power of a person to secure that the affairs of another are conducted in accordance with its wishes and Controlled shall be construed accordingly.
7. Safety
We give Our ongoing commitment to ensuring through Our policy of safety that You can use the satellite-online.co.uk Website with confidence. When using the satellite-online.co.uk Website, in particular any bulletin boards or chat forums, You should always take the following precautions:
7.1 keep Your identity private. Do not give out Your full name, postal address, telephone number, e-mail address, the name of Your school or any other information (other than that specifically requested by Us), that could help someone discover Your actual identity;
7.2 never meet with someone You meet online.
7.3 do not reply to any messages that are hostile, rude or inappropriate, or in any way make You feel uncomfortable.
8. Indemnity
If you are a business User, You agree to indemnify Us, and/or any of Our affiliates and Our and their officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these terms and conditions by You or any other liabilities arising out of Your use of the satellite-online.co.uk Website.
9. Termination
We reserve the right immediately to terminate Your use of the satellite-online.co.uk Website if You breach or We have reasonable grounds to believe that You are likely to breach these terms and conditions or You otherwise engage in conduct which We determine in Our sole discretion to be unacceptable.
10. Feedback
Should You wish to make any comments to Us about the satellite-online.co.uk Website or if You have any questions relating to the same please contact Us using the 'Contact Us' link on the satellite-online.co.uk Website.
11. Refund Policy
*All payments to Satellite-Online are nonrefundable*
This includes any applicable setup fees and subsequent charges
regardless of usage. All overcharges or billing disputes must be
reported within 60 days of the time that the dispute occurred. If you
dispute a charge to your credit card issuer that, in
Satellite-Online sole discretion is a valid charge under the provisions of
this Agreement and/or AUP, you will be charged an "Investigation Fee" of £50.00 by Satellite-Online to cover our charges
You may cancel your subscription at any time, this will prevent you from being re-billed. You will keep access until the end of your subscription term. We comply with UK distance selling regulations, as we sell access to a service that begins imediatly apon receipt of payment we are not obliged to offer any refund. You may cancel your subscription at any time to prevent rebilling.
11.1 Prices, description and availability of goods
Prices are subject to change without notice and all goods/ services are sold subject to availability and only for the duration that they appear on the satellite-online.co.uk Website. Where goods / services are temporarily out of stock or unavailable We will contact You so that You may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product. Colours may vary slightly from those shown on the satellite-online.co.uk Website due to the limitations of Internet technology. Orders are accepted at Our sole discretion and We maintain the right to decline orders without giving an explanation.
11.2 Payment methods
We accept Switch, Mastercard, Visa Credit and Debit, Solo and American Express Payments. All prices are in pounds sterling. When you purchase a subscription you are doing so securely. Our payment processor is CCBILLl.
All subscriptions will recure automatically at the same price as your original purchase
11.3 Delivery
We will normally aim to deliver Your selected goods within 5 working days to the delivery address which You supply. We will inform You if Your order cannot be fulfilled or if delivery is delayed. Deliveries to Northern Ireland, Isle of Man, Northern Scotland, Orkney Isles, Outer Hebrides, and Shetland Isles will take slightly longer. Deliveries cannot be made to the Channel Islands or Eire, or elsewhere outside the UK. All subscriptions & downloadable products should be delivered within 15 minuetes
11.4 Cooling off period and cancellation / returns
See section 11. for our refund policy for our Subscription Services. For any Physical Product We want You to be delighted with Your purchase, but if this is not the case, You may return any items to us at your own cost to the return address on the delivery note within 16 days from receipt of delivery, and, provided You comply with the terms and conditions outlined below, We will issue a product refund or, if you prefer, a replacement. Your statutory rights are unaffected. Product refunds will only be issued for audio or video recordings or computer software if the items are in new condition and seal and/or shrink wrap intact. If You reject goods which are faulty We will bear the postage costs of returning such goods. Further details of how to cancel Your order are included in the delivery note.
11.5 Queries and complaints
Should You have a query or complaint relating to a service or product please contact our Sales Team:
E-mail: support@satellite-online.co.uk
Website: Use the 'Contact Us' link on the satellite-online.co.uk Website.
We aim to:
- Acknowledge complaints within 3 working days
- Advise You how long it will take to resolve the complaint
- Keep You informed throughout the process
11.6 Offensive or age restricted material
We use reasonable care to prevent material likely to give offence or which is unsuitable for children being displayed on our website. There are, however, certain subscriptions and products that we sell which are unsuitable for children (e.g. Certificate 18 or 15 videos / DVD"s and our Subscription Services). By placing an order for products with age restrictions You declare that You are of legal age to purchase those products. Should You see material which in Your view is offensive then please e-mail us at support@satellite-online.co.uk
11.7 Security
We take security seriously and take every reasonable precaution to protect Your personal information both online and offline. To help us keep Your personal information secure You agree to keep Your password secret. You also agree to notify us and the relevant credit card company or other affected organisation (in accordance with their procedures) as soon as You become aware of any breach in security and to comply with any reasonable instructions that they or We may give You.
We will take reasonable care (to the extent that it is within our power to do so) to keep Your details secure but we cannot promise that security breaches will never occur. Our entire liability to You (including for negligence) regarding any security breach will be to endeavour to prevent it continuance or repetition once the problem is drawn to Our attention.
11.8 Liability
To the extent permitted by law any products we provide for sale are provided on an "as is" basis and We make no representations or warranties of any kind to the accuracy, completeness, satisfactory quality or suitability for any purpose of the information or any of the products contained on the satellite-online.co.uk Website.
11.9 Registration and Promotional Information
Registration is required to use the satellite-online.co.uk Website. We will store your personal details securely with access protected by a User name and password. When registering You may opt to receive promotional and/or marketing information about other products, services and offerings from Us, our affiliated companies and/or third parties which are available via the satellite-online.co.uk Website. If You wish to receive these without ordering please register anyway. If You no longer wish to receive such marketing or promotional materials You may opt-out of receiving these communications by e-mailing Us at sales@satellite-online.co.uk
12. Members Area
Section 12 applies to visitors to the customer zone section of satellite-online.co.uk in addition to the terms and conditions which precede and follow this section. Attention is drawn in particular to paragraph 2 (acceptable use) and paragraph 5 (liability for information provided on the satellite-online.co.uk Website) above.
12.1 Registration etc
In order to participate in parts of the members area, including the satellite-online.co.uk chat rooms and message boards, registration is required. You must be a satellite-online.co.uk subscriber in order to register as the primary user. To register as the primary user, you are required to provide us with accurate and complete details. You must also choose a user name and password.
12.2 User name and password
When choosing a user name, a minimum of 6 and a maximum of 40 alphanumerical characters must be used. URLs, Domain Names, underscores, full stops and any of the following characters -=[];'#,./!"£$%^&*()+{}:@~<>? must not be used .
When choosing a password a minimum of 7 and a maximum of 25 characters including both alphanumeric characters and must be used without any spaces. It is advisable not to use obvious dictionary words eg password or consecutive numbers or letters or obvious personal information such as children's name, pet's names or date of birth. Password should not be the same as the username, name or email address and should not be re-used when choosing a new password.
Each registered user is responsible for the security and proper use of their user name and password and must not disclose either. It is each registered user's responsibility to change their password immediately if they believe it has been compromised . It is also advisable to change these details frequently even if not considered compromised.
12.3 Termination or suspension
We may suspend or terminate a user's customer zone registration if these terms and conditions are breached, in particular paragraph 2 (acceptable use).
13. General
13.1 Invalidity etc
If any court or regulator decides that any provision of these terms and conditions is invalid or otherwise unenforceable, such provisions shall be severed and deleted from these terms and conditions and the remainder of these terms and conditions shall continue to have full force and effect.
13.2 Governing Law
These terms and conditions and the satellite-online.co.uk Website are governed by English law. Disputes can be dealt with by the English courts.
13.3 Third Party Rights
These terms and conditions apply between Us and our Users. No other person is entitled to benefit under these Terms and Conditions.
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